If you want to discuss an existing policy, or if you would like to talk to someone about a new policy, then please call our experienced, friendly and helpful Customer Service Team.
Our Customer Service Address
Our email address is firstname.lastname@example.org
Need to make a Claim?
Please call our UK based 24/7 claims assist line on: 0800 0325 637.
If calling from abroad, please dial: +44 (0)208 016 4107
Making contact via email: email@example.com
Have your policy number ready when contacting us.
Supply any dash camera footage and photographs available of the incident/scene.
Please note: if your vehicle has been involved in an incident involving theft or attempted theft then you must also notify the police immediately and obtain a crime reference number.
What to do if you have a complaint
If you wish to make a policy or service complaint, in the first instance, please contact us on 0800 032 5638. The team will aim to resolve your complaint on the same day. Alternatively, you can email us at firstname.lastname@example.org or write to our office address addressing the letter to Complaints. In the event that you remain dissatisfied, you can refer your complaint to: Complaints Team, Lloyd’s, One Lime Street, London, EC3M 7HA. Tel: 0207 327 5693
Call our UK phone lines on: 0800 032 5638
Saturday - Closed
Sunday - Closed
Bank Holiday - Closed
For our joint protection, telephone calls may be recorded and/or monitored.